❶ New Order Submission
- Email orders to, orders@zingembroidery.com
- Required Information: PO #, Vector Art, Imprint Location(s), Quantity & Type of Garments, Product PO #(s).
- Rush orders will need to be approved and a rush fee will apply, see pricing for details.
- Order form (or be sure all details are on your PO) to ensure all information is complete.
- Missing information can cause delays.
❷ Product Delivered to Zing
- Ship product to us Free using Sanmar’s PSST and AlphaBroder’s MPACT.
- Be sure to include the product PO number on your PO and when ordering the blank goods.
- When your product arrives, we verify and check your order in against your purchase order and inspect each piece for defects. If there are any discrepancies or quality issues regarding your order we will contact you with the issues.
- If you’re dropping off product directly, the PO # MUST be written on the external the packaging you sent into to us for your order. All product must be packaged, we will not accept any loose product.
❸ Digitizing New Logos
- All art for Embroidery should be emailed to art@zingembroidery.com
- We will quote the cost and stitch count or number of screens to you within 24 business hours
- When the quote has been approved your logo will be digitized and a sew-out will be ready within 2-3 business days.
- A copy of your design will be scanned and emailed to you or you can drop by and pick up the sew-out.
- We will provide you with one sew-out as part of your set-up charge.
- Additional sew-outs can be produced upon request for a fee.
❹ Production Time
- Standard production time is 7-10 business days from time of order approval and product received.
- Some large orders, or logos with very large stitch counts may take longer, however we will notify you at the time of order placement.
- Rush orders available upon approval. Rush fees will apply.
- When complete, we will contact you. If we are shipping your order, we will send tracking numbers when the order ships.
- You will receive an invoice within 48 hours of your order shipping.
Expectations of our Customers
In order to be as efficient and error free as possible, please submit all information required to process your order in one email.
New Logos
We request that you send us your art files in a vector .eps format or PDF format.
Please provide the following information when submitting new logos:
- Material that the logo will be sewn or printed on
- Logo Size
- PMS or thread colors (Robinson Anton or Madiera)
- Any special instructions or changes to the art provided
- Any mockups that you have created
New Orders
When sending in a new order, please provide the following:
- When will the blank product arrive – include the PO number from the vendor
- How will it arrive (UPS, FedEx, PSST, etc.)
- What is your in hands date
- Will it be picked-up or shipped
- Logo location
- Note any special instructions or color changes
Repeat Orders
- Provide the same information as new orders, however please confirm that the logo and placement are exactly the same
- Reference the past order number